Quality Question Bank
for Exam preparation

Q2. In phase 1 of control chart usage, if a point is outside the control limits and some assignable cause is found for the point, then we should:

1. Discard the point but do not recalculate control limits
2. Discard the point and recalculate the control limit
3. Do not discard the point
4. Cannot be determined

Q3. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

1. Taguchi Loss Function
2. Pareto Chart
3. ISO 9000 Quality Cost Calculator
4. Process Chart

Q4. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

1. 85
2. 75
3. 65
4. 55
5. 50

Q5. A fundamental tenet of modern quality management holds that quality is most likely to be achieved:

1. by planning it into the process
2. by developing careful mechanisms to inspect for quality
3. by developing prestigious products and processes
4. by striving to do the best job possible
5. by conducting quality circle activities

Q6. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Q7. Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.

1. standard; at all times
2. standard; whenever possible
3. standard; during critical operations
4. slogan; whenever possible
5. slogan; most of the time

Q8. Consider the first method of p bar estimation where each sample is of varying size. If the 3rd sample has p bar =.01, and the sample size of the 3rd sample is 10, what will be the upper control limit for the 3rd sample?

1. .5
2. .6
3. .1 ( (p bar + 3* vp bar*(1-p bar)/n) is a measure of the upper control limit)
4. None of the above

Q9. If a researcher planned to have 20 participants in each condition of a 2 x 3 independent groups factorial design, how many participants would be needed for this experiment?

1. 40
2. 60
3. 80
4. 120

Q10. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods